AT J & R Crafts we believes that electronic privacy is crucial to the ongoing success of the Internet as a service, Our policy is to keep the personal information we receive from our sites completely confidential, and used solely for internal purposes. We will not share your personal information with any other parties. 

Privacy Policy Statement

This is the web site of: J & R Crafts

We can be reached via e-mail at info@j-r-crafts.fsbusiness.co.uk
or you can reach us by telephone at 0115 9721289

J & R Crafts does collect information about our users. 

The information collected is not traded with other companies and is only used for processing orders and enquiries and to make your experience with J&R Crafts better. 
All outgoing emails are to people that have requested them (opt-in only) and user information that we gather is to create a better shopping experience.

Your email address is only used for correspondence concerning your orders or enquiries. 
J&R Crafts does not use customer emails for promotional purposes unless the customers (opts-in) and asks for promotional emails. 

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. J&R Crafts does not use phone numbers for marketing purposes. 

Your mailing address is used to deliver your product and may be used to send promotional material. If you do not want anything, other than your order, sent to your address, please let us know by phone or email. Your address will be removed from our list.

J&R Crafts uses Cookies. They track the items in shopping carts, they track revenue streams and create a personalized shopping experience for customers, J&R Crafts uses Cookies for internal analysis only. 

No information is traded or sold to outside organizations. All of the information is for internal use only. J&R Crafts wants to bring you a pleasant shopping experience. We do not use invasive marketing techniques and we respect your privacy.

J&R Crafts has a NO SPAM policy.

If you would like to unsubscribe to one of J&R Crafts lists, simply send an email to info@j-r-crafts.fsbusiness.co.uk and put Remove in the subject line. Make sure that you send it from the email account you want removed from the list. 

Customers can have information corrected by sending us e-mail to 
info@j-r-crafts.fsbusiness.co.uk 

We always use industry-standard, or better, encryption technologies when transferring and receiving consumer data exchanged with our site.

If you feel that J&R Crafts is not following its stated information policy, you may contact us @ info@j-r-crafts.fsbusiness.co.uk 

J&R Crafts will not willfully disclose any individually identifiable information about its users to any third party.

Our aim is to provide the best possible service and to keep customers informed at all times,

All orders will be assembled ready for despatch as soon as your order arrives 

When your payment has arrived & cleared in our account.

Your order will be sent using Royal Mail second-class with recorded delivery.

In most cases your order should reach you in two to three working days after posting in the UK.

If there are items out of stock that will cause a delay in processing your order we aim to notify you via email to keep you informed of any possible delays .

Our customers satisfaction is very important to ourselves we believe our customers deserve the best servers we can offer

Therefore we offer a full refund or exchange for other goods on any products returned within 10 days of your delivery date
 
After the 10 days we go one stage further by offering a further 5 days where any items returned you can exchange for other items out of our catalogue or have a credit note for future purchases out of our catalogue 

Any items returned must be in as dispatched condition with no interference of any kind to contents of packages or goods

All items returned must be accompanied with a return form. which will be supplied
 
This way we hope to deal with any returns efficiently and without any delays.

Please note we do not refund postage and packaging any cost incurred for despatch or return are the responsibility of the customer and will be deducted of any settlement.