please note we now only supply customers in the United Kingdom due to increasing postage & processing charges.

 

 

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Frequently asked questions

what is the cost of postage and packaging ?

The cost of postage and packaging is worked out and displayed automatically

in the order processing pages as you enter and work through the system 

entering your address details ( it is ready selected for UK P+P )

please select alternative as required for overseas P+P.

The way we work out the P+P is a basic amount on the first item and then a percentage of the total order 

how long for our delivery to be mailed ?

this depends on what method of payment you have chosen to use

if paying by credit card or debit card your order will be dispatched the following working day

if paying by cheque your order will be dispatched ones the cheque has cleared in our business account and then mailed the following working day

if paying by PAYPAL or NOCHEX it will be after we have received our email confirmation and checked our account then

your order will be dispatched the following working day

UK orders are sent using second-class with recorded delivery for smaller orders & larger orders we use first class with recorded or special delivery guaranteed by twelve the following working day ( this is at our discretion and depends on the value and wait of the order we may even split orders and send separately at our discretion to achieve the most cost-effective method of postage.

how long for out of stock items to be mailed ?

This one is rather difficult to answer we have tried to make you aware of any items that are temporary out of stock by marking any items with a warning that they are temporarily out of stock ( obviously sometimes this can be a little wrong as orders can arrive be for we have updated our website ) normally speaking these items have already been ordered from America and it is a relatively short wait

all orders are placed it in the order they were received and the first in the list will be the first to be dispatched.

do we have a  catalogue to send out ?

No I'm afraid we do not have a catalogue we can mail to you.

we use our website as our catalogue and ordering method as all the items that are displayed are normally available for

despatch as soon as payments have been processed.

 
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J & R Crafts
Head office,  54 Conway street,  Long Eaton,   Nottinghamshire,  NG10 2AE   United Kingdom
Tel: 0115 9721289